Delete your Bwatoo account
You can delete your Bwatoo account at any time, from the app or from the website. This page explains how, and what happens to each type of data. Bwatoo is published by Boti & Partners LLC.
In the app
- Open the Account tab.
- Tap Settings.
- Tap Delete my account, then confirm.
On the website
- Sign in at bwatoo.com.
- Open My account โบ My data: https://bwatoo.com/en/compte/mes-donnees/.
- Type the word DELETE to confirm, then submit.
If you can no longer access your account
- Write to us through the contact form, subject "My account".
- Or send an email to support@bwatoo.com, from the account's email address, or stating the account's phone number.
We may ask you to prove that the account is yours. We reply within 30 days.
Before you delete
- Subscription paid by card: if it renews automatically, cancel it first in Subscription and boosts.
- Delivery in progress: wait until it is completed. Otherwise the deletion is refused and a message explains why.
What is deleted immediately
- Your listings: removed from the website and the app, then deleted along with their photos, videos and 360ยฐ tours.
- The text of the messages you sent: it is replaced with "Message deleted".
- Your favourites and your alerts.
- Your notification subscriptions and the app's notification tokens.
- Your shop.
- Your identity documents, if you had sent any.
- Your email addresses and linked accounts (Facebook, Google, Apple).
- Your profile photo.
- Your name, city, bio, phone number and email are erased.
- You can no longer sign in: all your sessions are closed, on all your devices.
What is kept
- Payments and invoices: kept for the legal accounting retention period. They no longer carry your name or contact details.
- Technical security logs: kept for 12 months at most, to fight fraud.
Deletion is permanent
Deletion cannot be undone: your account cannot be recovered. You can later create a new account with the same phone number.
To learn more, read our privacy policy.